BBB "LOSES" BRS' RESPONSES TO BBB COMPLAINTS
THE LETTERS TO THE CENTRAL ARIZONA BETTER BUSINESS BUREAU'S PRESIDENT, MR. MATTHEW FEHLING, ARE ATTACHED FOR YOUR PERUSAL. TO DATE, MR. FEHLING HAS NOT TAKEN ANY CORRECTIVE ACTION TO RECTIFY THIS PROBLEM. ARE THESE COMPLAINTS IMPORTANT TO MR. FEHLING?
BUSINESS RECOVERY SERVICES
2753 E. BROADWAY ROAD
SUITE 101-147
MESA, AZ 85204
(480) 649-4251 PHONE
(480) 962-1334 FAX
September 18, 2009
BBB Case: Mr. Eddie Rodgers
BBB Case Number: 7959784
Dear Mr. Fehling,
Today, I received a letter from Ms. Denise Fly which indicates that Business Recovery Services (BRS) did not respond to BBB Case Number 7959784 regarding Mr. Eddie Rodgers. BRS categorically denies that it failed to respond to this complaint. On the contrary, BRS has attached a copy of the complaint that was sent to Ms. Fly on or about August 28, 2009.
Perhaps the BBB should improve its filing system so that errors of this nature do not continue to occur. This particular problem has happened to BRS on more than one occasion. As a company that evaluates the performance of businesses throughout central and western Arizona, the BBB should lead by example and provide the exemplary customer service on which it rates every other company. Unfortunately, to date, the BBB has not even come close to measuring up to this standard.
Based on this information, there is no corrective action that BRS needs to pursue. However, the BBB needs to take corrective action and remedy the Reliability Report for Business Recovery Services. BRS hereby demands that the BBB cease and desist from its discrimination of Business Recovery Services, and judge BRS on the merits of its work for once.
If you have any questions, then please feel free to call me at (480) 649-4251.
Thank you for your time.
Sincerely yours,
Brian S. Hessler BUSINESS RECOVERY SERVICES 2753 E. BROADWAY ROAD SUITE 101-147 MESA, AZ 85204 (480) 649-4251 PHONE (480) 962-1334 FAX October 23, 2009 BBB Case: Mr. David Minton BBB Case Number: 7992426 Dear Mr. Fehling, Today, I received a letter from Ms. Ella Rawls which indicates that Business Recovery Services (BRS) did not respond to BBB Case Number 7992426 regarding Mr. David Minton. BRS categorically denies that it failed to respond to this complaint. On the contrary, BRS has attached a copy of the complaint that was sent to Mr. Michael Fehling on October 13, 2009. Perhaps the BBB should improve its filing system so that errors of this nature do not continue to occur. This particular problem has happened to BRS on more than one occasion. Mr. Fehling, it is apparent that you are not leading by example because you have lost my initial response to BBB Case Number 7992426. As a company that evaluates the performance of businesses throughout central and western Arizona, the BBB should lead by example and provide the exemplary customer service on which it rates every other company. Unfortunately, to date, the BBB has not even come close to measuring up to this standard. Based on this information, there is no corrective action that BRS needs to pursue. However, the BBB needs to take corrective action and remedy the Reliability Report for Business Recovery Services. BRS hereby demands that the BBB cease and desist from its discrimination of Business Recovery Services, and judge BRS on the merits of its work for once. As a word of advice, BRS would recommend that you seriously clean up your own house before you even begin to worry about the condition of anyone else’s house. If you have any questions, then please feel free to call me at (480) 649-4251. Thank you for your time. Sincerely yours, Brian S. Hessler BUSINESS RECOVERY SERVICES 2753 E. BROADWAY ROAD SUITE 101-147 MESA, AZ 85204 (480) 649-4251 PHONE (480) 962-1334 FAX November 14, 2009 BBB Case: Mr. David Minton BBB Case Number: 7992426 Dear Mr. Fehling, Today, I received a letter from Ms. Ella Rawls which indicates that Business Recovery Services (BRS) did not respond to BBB Case Number 7992426 regarding Mr. David Minton. BRS categorically denies that it failed to respond to this complaint. On the contrary, BRS has attached a copy of the complaint that was sent to Mr. Michael Fehling on November 4, 2009. Perhaps the BBB should improve its filing system so that errors of this nature do not continue to occur. This particular problem has happened to BRS on more than one occasion. Mr. Fehling, it is apparent that you are not leading by example because you have lost many responses, the latest being BRS’ response to BBB Case Number 7992426. As a company that evaluates the performance of businesses throughout central and western Arizona, the BBB should lead by example and provide the exemplary customer service on which it rates every other company. Unfortunately, to date, the BBB has not even come close to measuring up to this standard. Based on this information, there is no corrective action that BRS needs to pursue. However, the BBB needs to take corrective action and remedy the Reliability Report for Business Recovery Services. BRS hereby demands that the BBB cease and desist from its discrimination of Business Recovery Services, and judge BRS on the merits of its work for once. As a word of advice, BRS would recommend that you seriously clean up your own house before you even begin to worry about the condition of anyone else’s house. If you have any questions, then please feel free to call me at (480) 649-4251. Thank you for your time. Sincerely yours, Brian S. Hessler BUSINESS RECOVERY SERVICES 2753 E. BROADWAY ROAD SUITE 101-147 MESA, AZ 85204 (480) 649-4251 PHONE (480) 962-1334 FAX November 14, 2009 BBB Case: Ms. Loretty Mosconi-Montes BBB Case Number: 7992426 Dear Mr. Fehling, Today, I received a letter from Ms. Leneya Perschka which indicates that Business Recovery Services (BRS) did not respond to BBB Case Number 8020755 regarding Ms. Loretty Mosconi-Montes. BRS categorically denies that it failed to respond to this complaint. On the contrary, BRS has attached a copy of the complaint that was sent to Mr. Michael Fehling on November 4, 2009. Perhaps the BBB should improve its filing system so that errors of this nature do not continue to occur. This particular problem has happened to BRS on more than one occasion. Mr. Fehling, it is apparent that you are not leading by example because you have lost many responses, the latest being BRS’ response to BBB Case Number 8020755. As a company that evaluates the performance of businesses throughout central and western Arizona, the BBB should lead by example and provide the exemplary customer service on which it rates every other company. Unfortunately, to date, the BBB has not even come close to measuring up to this standard. Based on this information, there is no corrective action that BRS needs to pursue. However, the BBB needs to take corrective action and remedy the Reliability Report for Business Recovery Services. BRS hereby demands that the BBB cease and desist from its discrimination of Business Recovery Services, and judge BRS on the merits of its work for once. As a word of advice, BRS would recommend that you seriously clean up your own house before you even begin to worry about the condition of anyone else’s house. If you have any questions, then please feel free to call me at (480) 649-4251. Thank you for your time. Sincerely yours, Brian S. Hessler BUSINESS RECOVERY SERVICES 2753 E. BROADWAY ROAD SUITE 101-147 MESA, AZ 85204 (480) 649-4251 PHONE (480) 615-5887 FAX November 20, 2009 BBB Case: Mr. David Minton BBB Case Number: 7992426 and/or 8020755 Dear Mr. Fehling, Today, I received a letter from Ms. Ella Rawls which indicates that Business Recovery Services (BRS) did not respond to BBB Case Number 7992426 and/or 8020755 regarding Mr. David Minton. BRS categorically denies that it failed to respond to this complaint. On the contrary, BRS has attached a copy of the complaint responses (yes, there are several) that were sent to Mr. Michael Fehling, President of the Central Arizona Better Business Bureau (BBB), on November 2, 2009, November 4, 2009, and November 14, 2009. Perhaps the BBB should improve its filing system so that errors of this nature do not continue to occur. This particular problem has happened to BRS on more than one occasion. Mr. Fehling, it is apparent that you are not leading by example because you have lost many responses, the latest being BRS’ response to either BBB Case Number 7992426 and/or 8020755. As the BBB evaluates the performance of businesses throughout central and western Arizona, the BBB should lead by example and provide the exemplary customer service on which it rates every other company. To date, the BBB has not even come close to measuring up to this standard. Based on this information, there is no corrective action that BRS needs to pursue. However, the BBB needs to take corrective action and remedy the Reliability Report for Business Recovery Services. BRS hereby demands that the BBB cease and desist from its discrimination of Business Recovery Services, and judge BRS on the merits of its work for once. As a word of advice, BRS would recommend that you seriously clean up your own house before you even begin to worry about the condition of anyone else’s house. If you have any questions, then please feel free to call me at (480) 649-4251. Thank you for your time. Sincerely yours, Brian S. Hessler BUSINESS RECOVERY SERVICES 2753 E. BROADWAY ROAD SUITE 101-147 MESA, AZ 85204 (480) 649-4251 PHONE (480) 615-5887 FAX November 20, 2009 BBB Case: Mr. Peter and Ms. Joyce Scavuzzo BBB Case Number: 8023694 Dear Mr. Fehling, Today, I received a letter from Ms. Leneya Perschka which indicates that Business Recovery Services (BRS) did not respond to BBB Case Number 8023694 regarding Mr. Peter and Ms. Joyce Scavuzzo. BRS categorically denies that it failed to respond to this complaint. On the contrary, BRS has attached a copy of the complaint response that was sent to Mr. Michael Fehling, President of the Central Arizona Better Business Bureau (BBB), on November 10, 2009. Perhaps the BBB should improve its filing system so that errors of this nature do not continue to occur. This particular problem has happened to BRS on more than one occasion. Mr. Fehling, it is apparent that you are not leading by example because you have lost many responses, the latest being BRS’ response to BBB Case Number 8023694. As a company that evaluates the performance of businesses throughout central and western Arizona, the BBB should lead by example and provide the exemplary customer service on which it rates every other company. Unfortunately, to date, the BBB has not even come close to measuring up to this standard. Based on this information, there is no corrective action that BRS needs to pursue. However, the BBB needs to take corrective action and remedy the Reliability Report for Business Recovery Services. BRS hereby demands that the BBB cease and desist from its discrimination of Business Recovery Services, and judge BRS on the merits of its work for once. As a word of advice, BRS would recommend that you seriously clean up your own house before you even begin to worry about the condition of anyone else’s house. If you have any questions, then please feel free to call me at (480) 649-4251. Thank you for your time. Sincerely yours, Brian S. Hessler
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